Terms of Service

1. Acceptance of Terms

By accessing or using the OzCabs website, mobile booking service, call or WhatsApp helpline, or any related taxi and car rental services (together, the "Services"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, please do not use the Services.

2. Definitions

"OzCabs", "we", "us" or "our" means the operator of the Services. "You" or "your" means the person making a booking or using the Services. "Driver" means the chauffeur or driver partner assigned to fulfil a booking. "Vehicle" means the car allocated to you for a booking. "Fare" means the amount payable for a booking as displayed at confirmation, plus any applicable extras.

3. About Our Services

OzCabs provides chauffeur-driven taxi and car rental services across North India, including hourly local city packages (with included kilometres), one-way drops, round trips, multi-city journeys, airport transfers and multi-day tour packages. All Services are subject to vehicle and driver availability, traffic and road conditions, and applicable permits. We reserve the right to substitute a vehicle of the same or higher category if the booked vehicle is unavailable.

4. User Obligations and Conduct

When using our Services you agree to provide accurate and complete information at the time of booking and to:

• Provide a valid mobile number and correct pickup/drop locations and timings, and ensure the traveller is present at the scheduled time.
• Carry valid identification required for the journey, including at security checkpoints.
• Treat the driver with courtesy and refrain from any unlawful or unsafe requests.
• Ensure children use appropriate restraints and are supervised during the journey.
• Not consume alcohol, tobacco or prohibited substances inside the vehicle.
• Not overload the vehicle beyond its registered seating capacity.

5. Booking and Confirmation

A booking is confirmed only when you receive a confirmation by SMS, call, WhatsApp or on the website. At busy times, bookings are fulfilled on a best-effort basis and are subject to vehicle and driver availability.

• Same-day bookings are fulfilled on a best-effort basis and depend on availability.
• We may request advance payment for airport transfers, outstation trips or tour packages.
• We may cancel a booking if the details provided are incomplete, inaccurate or appear fraudulent, and we will notify you.
• It is your responsibility to check the confirmation and notify us immediately of any errors.

6. Fares, Payments and Invoices

Fares displayed on the website are indicative and include driver charges, fuel and GST within the included kilometres unless stated otherwise. Additional charges apply transparently as described below.

• Hourly and package fares include the specified kilometres; extra kilometres and extra hours are charged at the per-kilometre and per-hour rates shown for the selected vehicle.
• Toll charges, state tax, parking and interstate permits are billed at actuals where they are not already included.
• Payments may be made by cash, UPI, debit/credit card or net banking through authorised payment gateways.
• A GST invoice is available on request for eligible corporate bookings.
• The final payable amount may differ from the online estimate due to distance, time, tolls or route changes; any change is confirmed with you before it is billed.

7. Cancellation and Refunds

Cancellation and refund eligibility is set out in our separate Cancellation and Refunds Policy, which forms an integral part of these Terms. Please review it before booking.

8. Luggage and Vehicle Rules

Luggage allowance depends on the vehicle category and is limited to what the vehicle can safely carry. The driver may refuse luggage that exceeds safe loading limits. Roof-carrier luggage must be secured under the driver's guidance. Damages caused to the vehicle during your journey — including spills, stains or broken fittings — may be billed to you at actual repair or replacement cost.

9. Driver Conduct and Third Parties

Our drivers are background-verified, licensed and trained on service standards, route planning and safety. However, we are not responsible for the personal conduct of third parties encountered during the journey, for delays caused by traffic, weather, roadblocks or acts of government, or for personal belongings left in a vehicle. You are encouraged to retrieve your belongings before completing each trip.

10. Prohibited Activities

You agree not to misuse the Services, including: booking fraudulently or with stolen payment instruments; reselling or transferring bookings without our written consent; using vehicles for unlawful transport (such as unauthorised commercial parcel or goods delivery); misrepresenting the number of passengers; or engaging in conduct that harasses, threatens or abuses drivers or staff. Violation may result in cancellation of bookings, suspension from the Services, and legal action.

11. Intellectual Property

The OzCabs name, logo, website design, content, software and related materials are owned by us or our licensors and are protected by applicable intellectual-property laws. You may not copy, reproduce, republish, upload, post, transmit or distribute any of these materials without prior written consent.

12. Limitation of Liability

To the maximum extent permitted by law: (a) our Services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied; (b) we are not liable for indirect, incidental, special, punitive or consequential damages, or for loss of profits, revenue, data or goodwill, arising from or in connection with the Services; and (c) our total aggregate liability for any claim relating to a booking is limited to the amount you actually paid for that booking. Nothing in these Terms limits liability that cannot be limited under applicable Indian law.

13. Indemnification

You agree to indemnify and hold harmless OzCabs, its affiliates, officers, employees and drivers from and against any claims, losses, damages, liabilities and expenses (including reasonable legal fees) arising out of or related to your use of the Services, your breach of these Terms, or your violation of any law or the rights of any third party.

14. Insurance and Safety

All vehicles are insured in accordance with the Motor Vehicles Act and carry third-party and, where applicable, comprehensive coverage. In the event of an accident, the driver will follow the statutory procedure, including informing authorities and insurers. Any compensation is governed by the applicable insurance policy and law.

15. Force Majeure

We will not be liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters, strikes, road closures, fuel shortages, government action, pandemics, internet or telecommunication failures, or any other unforeseen circumstances. Where an event of force majeure prevents a scheduled journey, you will be offered a free reschedule or refund in accordance with our Cancellation and Refunds Policy.

16. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if you breach these Terms, misuse the Services, or if we are required to do so by law. Upon termination, any outstanding dues for completed or booked journeys remain payable.

17. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved amicably through mutual discussion. Failing resolution, the dispute shall be subject to the exclusive jurisdiction of the courts at Yamuna Nagar, Haryana.

18. Amendments

We may update these Terms from time to time. The latest version will always be available on this page, and continued use of the Services after changes take effect constitutes acceptance of the revised Terms. For material changes, we will make reasonable efforts to notify you.

19. Contact Us

If you have any questions about these Terms, please contact us at ozcabs@ozontrix.com or call +91 98131 72656 (24×7 helpline).